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Summary
Located in Franklin, Tennessee, Williamson Health is one of the South’s most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children’s Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
POSITION SUMMARY
Possesses the ability to provide excellent customer service skills to schedule outpatient diagnostic exams and special procedures for all Williamson Health locations. Communicates information regarding procedures/preps to physician offices and patients, documents appropriate information to hospital personnel. Maintains all faxes using the Faxcert solution.
Position Requirements
Formal Education / Training:
High school diploma or equivalent
Workplace Experience:
At least three years of clerical office experience
Excellent customer service skills
Prefers medical scheduling experience
Prefers Medical Terminology
Equipment and Skills Training:
Meditech, Fax, Copier, time and attendance system, patient access software, AllScripts, FormsFast, Education system, hand-held communication equipment, email.
Physical Environment:
Office in all areas pertinent to position
Physical Effort:
Able to communicate in English verbally and legibly
Prolonged sitting
Consistent typing
Effective oral and written communication
Standing, walking, bending
Ability to work well under pressure
Function dependently and independently
Must wear telephone headset
PERFORMANCE STANDARDS
- Consistently uses customer service and telephone skills when managing the scheduling call center and represents Williamson Health in a professional manner.
- Continuously schedules, reschedules and cancels requested procedures completely and accurately in the Meditech Scheduling Module. Checks voice mail daily.
- Consistently verifies patient information to accurately select from the MPI and assigns new MR# when MPI search criteria has been completed. Accurately assigns patient visit numbers.
- Consistently documents beneficial information (in the scheduler notes) regarding the patient to notify hospital staff. Consistently follows scheduling instructions, informs physician office staff or patient of patient instructions provided in the Scheduling module.
- Completely reviews physician orders to insure accuracy and Medical Necessity requirements. Notifies physician offices when discrepancies exist prior to patient arrival and documents in scheduler notes per process. Consistently reviews faxes through faxcert. Reconciles documents by entering accurate information in the required reference ID fields per faxcert guidelines. Forwards faxes to the appropriate department timely and updates reference ID’s when corrected orders are obtained.
- Knowledgeable of the radiologist schedule for scheduling special procedures and consistently provides the registrar with procedures requiring bed assignments. Distributes and retrieves after hour scheduling books timely
- Participates in departmental meetings/huddles/etc. and recommends improvement opportunities. Performs other related duties assigned by Manager or Director timely.
- Maintains open line of communication with hospital employees and physician office staff regarding pre-certification requirements and enters/updates patient’s insurance information in the insurance fields during the scheduling process.
- Recognizes need for change in daily routine; willingly alters lunch/break schedule to accommodate co-workers and department needs.
- Communicates consistently to other schedulers regarding issues that directly affect the scheduling process. Communicates effectively and consistently with Registration staff regarding scheduling changes and issues that will affect a patient outcome.
- Reports concerns requiring attention to supervisor or director. Is a problems solver that brings possible solutions with the concerns or problems.
- Follows standard fax-to-schedule process. Completes requests timely and accurately.