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Summary
At Bone and Joint Institute of Tennessee, our employees are smart, talented, compassionate, dedicated, and an overall joy to be around. We’re certainly blessed to have the best of the best working here from the cafeteria to the operating room. We know you would be a perfect addition to our team!
Position Summary
This position provides support to Bone and Joint Institute of Tennessee by setting patient appointments, front desk patient registration, patient check out, maintaining records and providing customer service.
Position Requirements
- High School Graduate or G.E.D.
Workplace Experience
- At least one year medical office experience.
- Excellent communication skills.
- Excellent customer service experience and skills.
Equipment and Skills Training
- Computer skills required.
- Good number-letter recognition skills.
Responsibilities
- Schedules appointments appropriately and follows scheduling instructions in EMR.
- Maintains current patient information and confirms and updates demographics.
- Provide patients with necessary paperwork and HIPAA information to maintain compliance.
- Maintains adequate front office supplies, ensures supply purchases are cost effective and within budget.
- Enters necessary IT/Maintenance orders accurately and in timely fashion.
- Responsible for gathering daily deposits from all necessary departments.
- Assists in new hire onboarding and training; assists co-workers during down time.
- Ensures adequate coverage for reception area when team members are out.
- Works closely with Office Coordinator/Director to identify and recommend solutions for front office issues/problems; attends 75% of all staff/departmental meetings.
- Oversees check-in/out and able to answer questions regarding scheduling, co-pays, Phreesia, insurance, and Healthspaces as needed.
- Maintains open line of communication with all staff members; interacts with staff/patients in a professional and constructive manner regarding directions, scheduling, messages, workflow changes and necessary corrections.
- Maintains work areas and personal appearance in a way that reflects professionalism, orderliness, cleanliness and safety.
Benefits
Bone and Joint Institute of Tennessee is pleased to offer a comprehensive benefits program that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. Learn more about our benefits: www.WilliamsonRecruiting.MyBenefitsLibrary.com
Bone and Joint Institute of Tennessee is an equal-opportunity employer and a drug-free workplace.