PATIENT ACCESS MANAGER

Summary

Located in Franklin, Tennessee, Williamson Health is one of the South’s most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children’s Hospital Vanderbilt at Williamson Medical Center.  Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties. 

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being. 
o    Medical, Dental, Vision
o    PTO
o    Retirement Matching
o    Tuition reimbursement
o    Discount programs
o    FSA (Flexible Spending Accounts)
o    Identity Theft Protection
o    Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.
 

POSITION SUMMARY

Assists the Patient Access Director in planning, directing, updating, and evaluating the processes performed in the various locations of the Patient Access Department.  Ensures that services provided are safe, efficient, and professional in manner and consistent with departmental and hospital policies.  Develops, implements, and evaluates staff education to meet the specific learning needs of the Patient Access Staff.  Oversees the staff and processes in multiple locations, providing supervision, support, and coaching while ensuring adequate staffing coverage.  Works closely with and cross-trains with the Pre-Service Manager to expedite patient flow and ensure patient friendly workflows.  Focuses on the keys to patient access success (quality, service, and finance which are all dependent on the people (staff) performing the work).

POSITION REQUIREMENTS

Formal Education / Training:
College degree preferred; equivalent work experience will be considered. Must have a working knowledge of Patient Access and processes. Must be detailed oriented with knowledge of insurances and insurance assignment, collections and must have good communication skills to covey department and hospital policies. 

Workplace Experience:
At least five years of clerical office experience
At least five years of patient access management experience required

Equipment and Skills Training:
Telephone, Meditech System, scanning software, Fax, PT650, Label/Armband Printers, Copier, Passport, AccuReg, Cisco phone system, API time and attendance system, Event notification incident reporting system, Healthstream On-line training system, Excel, Word, Internet, PowerPoint, and PBX console

Physical Environment:
Office in all areas pertinent to position

Physical Effort:
Able to communicate in English verbally and legibly
Efficient oral and written communication
Prolonged sitting, consistent keyboard and terminal usage
Standing, walking, bending, 
Ability to push patients in wheelchairs
Ability to work well under pressure, to function dependently and independently 

PERFORMANCE STANDARDS

1. Coordinates daily operations of the Patient Access department in all assigned locations. Recommends and implements changes of current processes in a cost effective manner.  Coordinates staffing of Patient Registration department to ensure maximum effectiveness and efficiency.  Ensures cash management procedures are current and are being followed.  
2. Facilitates staff development, assists with the orientation/training of new personnel, and participates in the development of educational program for co-workers.
3. Maintains knowledge and communicates with staff regarding changes in systems and/or processes.  Maintains working knowledge of all positions in department, Meditech modules and other systems used in the department.  Uses systems to support/enhance workflows.
4. Works with other departments on issues pertaining to the registration process.
5. Completes employee evaluations and reviews with staff in a timely manner in accordance with JCAHO standards.
6. Completes time and attendance edits timely and maintains accuracy in accordance with hospital and departmental policies.
7. Communicates effectively with staff through staff meetings, email, huddle and individually.  Follows through with issues and responds to others in a timely manner with resolution.  
8. Seeks and performs other related duties assigned by the patient access director.
9. Maintains Patient Registration reports for timely billing and activation of PRE-status accounts.  Ensures VMB is kept up-to-date.
10. Works closely with Pre Service Manager to ensure efficient and customer focused work flows are in place.  
11. Supervises, supports and coaches staff.  Effectively manages employees.  Re-recruits high-performers and effectively deals with low-performers.  Selects and hires well.
12. Uses LEAN problem solving methodologies effectively.  Facilitates resolution to root causes of issues.

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