BUSINESS OFFICE ASSOCIATE

Summary

At the Bone and Joint Institute of Tennessee, our employees are more than just another number. To us, they’re family. They’re smart, talented, compassionate, dedicated, and an overall joy to be around. We’re certainly blessed to have the best of the best working here from the cafeteria to the operating room.

But as Williamson County and surrounding areas continue to grow, so must we. That’s why we want YOU to join our family!

Bone and Joint Institute and Williamson Medical Center is an equal-opportunity employer and a drug-free workplace.

Position Summary:

The role of the Business Office Associate is to maximize workflow efficiency in the Bone & Joint Institute Business Office by assisting with incoming calls, claim follow up and minor aspects of revenue cycle.

Position Requirements:

Must be a high school graduate or equivalent, have PC and calculator experience, and have good communication skills to discuss account financials with patients

Workplace Experience:

Prior experience in a medical office setting with a moderate knowledge of the revenue cycle. Must have good customer service and intra-personal skills. Job requires close attention to detail.

Equipment and Skills Training:
Athena Health EHR system, Allscripts EHR systems, and Phreesia for patient intake and payments

Physical Environment:

Business Office

Physical Effort:

Requires sitting for prolonged periods of time, and viewing the computer screen. Must have a clear, understandable telephone voice.

KEY RESULTS
1.    Assist phone patients with basic account information or request, i.e., account balance, itemized bills.
2.    Work assigned claims worklist (bucket) in an accurate and timely manner.
3.    Utilize EMR to document all information discussed with each patient encounter.
4.    Forward incoming calls to appropriate staff member or Financial Counselor as needed.
5.    Participate in scheduled Power-Hour and Business Office Touchpoint meetings by self-reporting current state.
6.    Utilize the EMR software workstation to scan source documentation.
7.    Available to provide support to indirect team members who have additional billing/business office questions. 
8.    Help with facilitation of claim follow-up with payers and help to resolve claim rejections and denials. 
9.    Collect accurate patient payments and set up payment plans as needed in designated EMR systems.
10.    Maintains open line of communication with all staff members; interacts with staff/patients in a professional and constructive manner regarding all business office needs.
11.    Reports concerns requiring attention to manager or director.  Employee is a problems solver that brings possible solutions when presenting concerns or problems.
12.    Participates in departmental meetings/huddles/etc. and recommends improvement opportunities.  Performs other duties as assigned by manager and independently seeks out job duties during down time.